Four Seasons Hotel One Dalton Street, Boston

Exceptional staff service. I have stayed in many other high-end hotels and all the 1 Dalton Street staff were completely focused on making my stay being as enjoyable as possible. Justin (Hotel Assistant Manager), Caroline (Guest Experience Specialist) and Eva (Front Office Manager) went the extra mile and they came across clearly as a team who enjoyed their work and wanted to make our visit like a place that can be described as home from home. All the the staff on the front desk and door where exceptionally kind and helpful. They too were a great team. The housekeeping staff were wonderful and so was the staff in One-plus-One and the Trifecta. The Room was high spec and we slept well. Breakfast and range of food was great. The pool was great.

The customer service at the hotel was outstanding especially with us traveling with a baby and having specific requests. The bathroom was very spacious and had a lovely modern tub. Housekeeping were on call and was a bonus as we could only get the room cleaned at certain times. The Tablet that you use to communicate with concierge was easy to use and very efficient with any requests that we had.

The location of the hotel is also worth mentioning. Situated in the heart of Boston, it provided easy access to some of the city's most iconic landmarks and cultural attractions. Whether I was exploring the historic Freedom Trail or strolling along the charming streets of Beacon Hill, everything was just a stone's throw away.

Rooms were lovely, clean and spacious. Staff were friendly . Japanese restaurant was lovely. Excellent gym. Very well located

Location is nice, next to the mall, walking distance to the major shops street. Financial District is further though, so for business travel not the best location.